PRIVACY POLICY
Domaine du Capitaine
Last updated: January 27, 2026
Domaine du Capitaine places great importance on the protection of personal information. This Privacy Policy explains how we collect, use, store, and protect personal information in accordance with the Act respecting the protection of personal information in the private sector (Law 25 – Québec).
1. Company Identification
Business Name: Domaine du Capitaine
Address: 10, chemin du Belvédère, Percé (Québec), G0C 2L0
General Email: domaineducapitaineperce@gmail.com
Person Responsible for the Protection of Personal Information
Name: Marie-Claude Arsenault
Position: Shareholder, Secretary, and Reservations Manager
Email: marieclaudearsenault@me.com
2. Personal Information Collected
We collect only the personal information necessary for our operations, including:
- First and last name
- Email address
- Phone number
- Payment information (processed by third-party providers)
- Content of communications (emails or messages)
3. Methods of Collection
Personal information is collected primarily:
- When a reservation is made through third-party platforms (Airbnb, Chalets au Québec, Lodgify)
- When communicating by email or telephone with the Reservations Manager
The website domaineducapitaine.com does not contain any contact forms, registration forms, or newsletter subscriptions.
4. Purposes of Collection
Personal information is used solely to:
- Manage reservations
- Communicate with clients
- Process billing and payments
- Provide customer service
- Comply with legal and accounting obligations
No personal information is used for marketing or advertising purposes.
5. Cookies
The website uses:
- Google Analytics for general statistical purposes
- Cookies strictly necessary for the proper functioning of the website
Visitors may accept or refuse non-essential cookies through the consent banner displayed on the site.
6. Refusal to Provide Information
It is possible to refuse to provide certain personal information. However, refusing to provide essential information may prevent a reservation or payment from being processed.
Refusing non-essential cookies does not prevent the use of the website.
7. Access to Personal Information
Internally, only the owners have access to personal information.
No other employee or internal third party has access to this information.
8. Sharing with Third Parties
Personal information may be shared only with:
- Booking platforms: Airbnb, Chalets au Québec, Lodgify
- Payment processors: Airbnb, Interac e-Transfer, Clover
Some service providers may be located outside Canada, including in the United States. Reasonable measures are taken to ensure the protection of personal information in such cases.
Technical Website Management Services
The website is designed, hosted, maintained, and supported by Jolifish Inc., a company specializing in web and software solutions. As part of the technical management of the website (hosting, updates, security, maintenance), Jolifish may have access to certain personal information.
This use is strictly limited to technical needs related to website administration and the provision of services you request. Jolifish acts as a service provider to Domaine du Capitaine and is required to protect personal information in accordance with applicable laws.
For more information about how Jolifish processes data, please consult Jolifish’s Privacy Policy:
https://jolifish.com/politique-de-confidentialite/
9. Security Measures
Reasonable measures are implemented to protect personal information, including:
- Use of secure passwords
- Restricted access to personal information
- Use of recognized and secure platforms
10. Privacy Incidents
In the event of a privacy incident involving personal information, Domaine du Capitaine will take the necessary measures to limit impacts, correct the situation, and prevent recurrence.
When required by law, affected individuals and the appropriate authorities will be notified as soon as possible.
